I used to be able to connect to Eduroam and now I can't!

  1. Reset your password
  2. Remove Eduroam from your network list
  3. Connect again

Important Information:

  • Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.
  • Eduroam allows students, researchers, and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions.
  • Eduroam is available in thousands of locations across over 100 countries worldwide. You can find the closest locations through this link:
  • It is also the most secure way to connect to the Internet on campus.

1. Connecting to Eduroam:

Login: + password 

Network: Eduroam

Security: WPA2-enterprise PEAP

Key type: automatic (default)

Phase 2 type: MSCHAPV2


Password: your UNI password


If you have connected to Eduroam with credentials from other universities, please forget the Eduroam network and re-establish connection with your new credentials.

If this does not work, re-download and re-install that certificate on your current device in order to connect to eduroam.

1.1. For Android:

Step 1: Choose Eduroam from the list of available WI-FI networks. 

Step 2 :  Add in with your and password.

Step 3 : Select CA certificate, leave it on 'don't validate' (unless you are specifically asked to do so in the furter steps), then click on "Connect".

1.2. For iOS (iPhone, iPad):

Step 1: Go to settings, choose WI-FI and select the Eduroam network.

Step 2: Use your university credentials ( and password).

A screen will pop up with a certificate. Click Trust or Install (depending on your iOS version).

1.3. For Mac OS:

Step 1: Find Eduroam in your list of available Wi-Fi connections and log in with your and your password.

Step 2: Click Continue to verify the certificate.

ImportantIf you still cannot connect to Eduroam after login (e.g. your password changed) "forget" the Eduroam network in your device's WI-FI settings and connect again.

In order to forget the network on Mac, you need to click on the minus sign ( - ) next to the network in the list:


Step 1: Select Open Network Preferences.

Step 2: Turn on WI-Fi and select Advanced.

Step 3: Check if eduroam is connected or not. If Eduroam is connected please select eduroam and click the minus button to remove from the list.

Step 4: Then Select Plus (+) button to add eduroam again and select >>Show Networks.

Step 5: Select Eduroam again.

Step 6: Click the Join button.

Step 7: Enter your MacOS laptop password and click on Always Allow.

Important: This is not your credentials.

Step 8: You can now see that Eduroam is authenticated.

1.4. For Windows

  • Find the Eduroam network and login with your and password.
  • If the connection is not established, you need to "forget the network" and re-establish connection. You can do this in your computer's network & internet settings:                                         Step 1: Click on the WI-FI connection icon o your computer and choose network & internet settings. Choose the WI-FI option                                                                                          Step 2: Click on Manage Known Networks and find Eduroam in the list:

Step 3: Click on Eduroam and choose "Forget"

Step 4: Open your WI-FI networks again. Find Eduroam and re-establish connection by using your login credentials as explained above.

2. Downloading the Eduroam Certificate:


If your computer doesn't immediately connect, try to forget the network, then restart your device.

If it still doesn't work, reset your network settings.

It these don't work, download the certificate as explained below and try to login again.

2.1. For PC:

Step 1: Go to and click on the "Download your eduroam installer" button.                        

Step 2: Select your institution (University of Luxembourg)


Step 3: Download and install the certificate.


Step 4: Launch cat.eduroam and add your credentials - and password. You will use these credentials to connect to every available Eduroam hotspot.


2.2. For Android

Step 1: Go to, add your institution, download the certificate (Refer to Chapter 2 here for more details)


 Step 2: Go to Google Play Store and download the eduroam CAT app and open the certificate (aka configuration file) you downloaded in Step 1.


Step 3: Open the app and add your credentials.


After following these steps, you should be able to connect.