IN THIS SECTION
I am entering my email and password correctly but I still can't log in to my e-mail!
- Reset your password.
- Clear browsing data (history, cookies, cache...) - look for a button "Clear browsing data" in your browser settings.
- Use a different browser or device.
Upon confirmation of your enrollment, you get an email address of the University in the following form :
firstName.lastName.00X@student.uni.lu (where X is a number from 1 to 9)
You will also get a Student ID (printed on the front of your student card) and a password.
1. Login from a browser:
Step 1: Go to owa.uni.lu.
Step 2: Log in with your StudentID as username, and your password.
You will be redirected to a page with a link which you should click on.
Step 3: On the third page, use StudentID@uni.lu as login.
You will be asked if you want to stay logged in. (This is advisable for domestic networks to avoid signing in multiple times, but not for the university PCs)
2. Outlook email app setup (PC, Mac, iOS, Android...):
Step 1: Go to your app store and download the Microsoft Outlook app.
Step 2: Open the app and click on Get Started.
Step 3: Log in with your StudentID@uni.lu as username and password to sign in.
Step 4: Click the Skip button to get into the Inbox.
Important: If you are able to login to your email account on a browser but cannot login in the app, please make sure to clean the cache of your application.
3. Correct credentials:
In order to log in to your student email address, you need to put your StudentID@uni.lu and password.
Your StudentID is the number on your student card. Please, make sure you are using the correct format!
Important: Your actual e-mail address (i.e. the one that others need to put in to send you an e-mail) is always in the following format: FirstName.LastName.00X@student.uni.lu !
The combination StudentID@uni.lu is only used as a login. It is not your actual e-mail address!
The format for the staff email accounts for the students are either firstName.lastName@uni.lu or firstName.firstname.lastname@example.org
4. Mail server for manual setup:
Student mail server is: outlook.office365.com
5. Learning your actual e-mail address (Firstname.Lastname.00X@student.uni.lu):
Step 1: Having accessed your student email, go up on the left side to the circle with your initials.
Step 2: A tab will appear; select the "My Account" and you will be forwarded to your account settings.
Step 3: Click on "Personal Info" and you will find your university email with the following format: Firstname.Lastname.00X@student.uni.lu (where X is a number from 1 to 9)
Note: The format "StudentID@uni.lu" is not your student email. It is your student username, which you will use to login to your university platforms.